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MSW MODELLE DE Not replying ? ? ? Options · View
Brett G
Posted: Friday, May 04, 2018 7:57:29 PM

Rank: Advanced Member
Groups: Member

Joined: 11/13/2012
Posts: 995
Location: South oz THE ASS END OF THE RIVER , Australia
Is it common for MSW MODELL DE not to reply too there Emails ?

I purchased from them many times never an issue , but now order been messed up get no replies ?

They messed up my last order from them sent wrong Color item
Tried Emailing via there web store page & on there facebook had no reply


MSW please answer your emails / PM on facebook

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brc2222
Posted: Friday, May 04, 2018 9:45:30 PM
Rank: Member
Groups: Member

Joined: 12/12/2002
Posts: 42
Location: Williamsport ,PA
They usaual are really good with emails and fast shipping
Could be because of doing some shows
Not a month ago they lost power and where having trouble filling orders

I e-mailed them yesterday and they answered back the next day

Hope this helps
Paul R
Posted: Saturday, May 05, 2018 3:43:10 AM

Rank: Advanced Member
Groups: Member

Joined: 1/11/2007
Posts: 8,263
Location: Lincolnshire
I made a purchase recently and had some emails with no issue. Also spoke with them on the phone the other day.

Paul R
Cubanb343
Posted: Saturday, May 05, 2018 8:31:04 AM

Rank: Advanced Member
Groups: Member

Joined: 3/10/2010
Posts: 1,093
Location: PA
Norbert always been great to deal with. Think I’ve only gone one day without a reply- never more. Maybe try again or check junk mail
ChandlerYohn
Posted: Sunday, May 06, 2018 4:17:59 PM

Rank: Advanced Member
Groups: Member

Joined: 10/9/2012
Posts: 478
Location: Ontario, Canada
Hi Brett, I dumped MSW for this very reason. I've had several minor issues which were all dealt with professionally by MSW. Then one WSI order and a Himobo order was problematic and Norbert outright refused to help me out even though it was clearly a quality control issue on WSI's and Himobo's part. I was professional and courteous with all of my correspondence with Norbert throughout the ordeal. I approached WSI and they resolved the issue directly. Himobo, well they replicated the communication style of MSW, silence...

MSW was not my principle European model dealer, however they did have some unique models on offer.

I would recommend attempting to deal directly with the model manufacturer for which you are having a problem and chalk your experience up to a lesson learned.

Take care and all the best.

Flickr ChandlerYohn YouTube
Brett G
Posted: Thursday, May 24, 2018 7:08:30 PM

Rank: Advanced Member
Groups: Member

Joined: 11/13/2012
Posts: 995
Location: South oz THE ASS END OF THE RIVER , Australia
looks like i been screwed over he replied once 2 weeks ago said he was sick get back too me well thats 2 weeks ago
since emailed & PM on his facebook page

Last purchase i'll do from him & make sure others will know of this on other model forums screw me ill screw you


so now got yellow 11200 cylinders for roxu , i'd like repaint them but worried about damaging them.


Sent from my HTC M10 - Rooted , using S-OFF , Open Home 6 & Buuf icon packs
http://forum.xda-developers.com/ BUILD YOUR OWN PHONE

Brett G
Posted: Saturday, May 26, 2018 3:39:41 AM

Rank: Advanced Member
Groups: Member

Joined: 11/13/2012
Posts: 995
Location: South oz THE ASS END OF THE RIVER , Australia
finally got reply was asked to return it but gave me no return address (hope he refunding me the shipping as not my error)

anyone know if this is a return address ?

MSW-Modelle Norbert Mietz
Josef-Reuschenbach-Str. 1
53547 Breitscheid
Germany

Sent from my HTC M10 - Rooted , using S-OFF , Open Home 6 & Buuf icon packs
http://forum.xda-developers.com/ BUILD YOUR OWN PHONE

Brett G
Posted: Monday, May 28, 2018 6:06:11 PM

Rank: Advanced Member
Groups: Member

Joined: 11/13/2012
Posts: 995
Location: South oz THE ASS END OF THE RIVER , Australia
getting sorted out now

Sent from my HTC M10 - Rooted , using S-OFF , Open Home 6 & Buuf icon packs
http://forum.xda-developers.com/ BUILD YOUR OWN PHONE

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