if there is qc or shipping problems i am one of the unlucky ///9 parts broken rigger //bent sad not mad

Ive really wanted this model for a while and have been on the fence about getting it, but after reading this combined with the experience from my coke drum move I may have to pass.

Maybe its too much to ask to have a model arrive undamaged? Not blaming customer service from DHS or any other dealer as they do the best they can to fix a situation. I still find it amazing that NZG can move the LR1600 and LTM11200 to us with not even a blemish in the paint but WSI models look like they were handled by airport rampers.

At the current rate, I wonder how long it will be until we see WSI trucks and cranes sold as plastic model kits in Hobby Lobby ;)

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There are two rules for success: 1. Never tell everything you know.

I agree Paul...Maybe its just me, but when I spend big bucks on a model, I expect it to arrive in one piece ready to be displayed.

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There are two rules for success: 1. Never tell everything you know.

Hi Guys,

Thought I would add my views,as some of you may be aware I have had several Issues with models from WSI my latest is with the Sarens LTM1350, you get the impression that WSI are not really bothered about quality so long as they can sell them, I emailed WSI customer service 21/03/ 2014 I got a reply on the 02/04/2014 here is there comments regards the LTM1350

"Thanks for your reaction.
We are aware of our packaging problem. And we working on this!
But some dealers send our models by post. And they don’t pack them well.
So this is our problem and believe me we are working on this".

When you have damage on you model, you always can contact you WSI dealer and he has to solve this problem with us, WSI.

From the above it sounds like they are trying to pass the blame on to the dealer and their packaging, but I disagree from all the dealers I have dealt with and there are quit a few. I can honestly say that packaging has not been at fault, most dealers tend to go over the top with packaging, like EastCoast says if the NZG can ship them without damage why can't WSI? Well as WSI say contact your dealer, which I have done thankfully they are trying their hardest to resolve the problem, but up to now not heard anything.

Steve.

Hahaha,they have been having these issues since many years ago,but some done their best to try cover it up,make it sound like you were the one unfortunate collector to have received the 1 bad model,their blatent lack of taking any positive action I feel is gathering momentum,more collectors seem to be realizing that the model they received is not the 1 bad model but one of many many bad models,the more we air our experiences the more awareness gets out

I feel once collectors keep buying their "product" WSI won't do a damn thing,thanks for your money suckers!!!!

I can't see myself buying any more WSI models,even though there is a McNallys Volvo tractor unit and ballast trailer coming,99% the same as the last one released,and then a McNallys 1500 to follow,Corgi has come out with the same McNallys Volvo but with tri axle flatbed and containers and this Corgi model will be a far safer bet in terms of finish,build quality,feel,and arriving in one piece at your door,

Just imagine if NZG got the LTM1500 8.1..... WSI got their hands on the holy grail and flopped like you couldn't believe,laughable

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Why is "phonetically" spelt with a "ph"?

... It's better to be silent and thought a fool, then to speak up and remove all doubt

The complex of Newgrange was originally built between c. 3100 and 2900 BC,[2] meaning that it's aproximately 5,000 years old. According to Carbon-14 dates,[3] it is more than 500 years older than the Great Pyramid of Giza in Egypt, and predates Stonehenge by about 1,000 years.

YCC should handle all of the cranes , when you receive a YCC model the packaging is great & he does what most model retailers as well as model company's dont do & that is put a large foam shock absorber under the model .

That's the way it should be when these company's are mail based because they are depending on someone else's service to get their product to the customer . Here's another way to look as the Wsi problem , they must be making a huge profit per model when they are ok with having to send replacements all of the time . To me that means they must be looking at it as " we are making so much money per model that we can afford two for the price of one & still make money " otherwise you would think they would have fixed the problem a long time ago !!

You are a 100% rite Paul , Wsi did raise the bar when they first started & now they are digging their own grave & it is very unfortunate because they made such a detailed model & then you look at Conrad , Wow that's a sad MFG of a great crane model !!!!!

I wouldn't go as far as to say the sooner they are gone the better but they really need to take a look at the way they are doing things & make the change for the better or as you stated be gone . I guess they would have to show me something huge before I was to purchase another model .

Say what???

Please tell me a company didnt really say that???


What are the issues with the Kobelcos?

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There are two rules for success: 1. Never tell everything you know.